NEW YORK (April 12, 2008) – Last week’s article on the importance of courting the intellectual and financial capital of the Caribbean Diaspora has provoked some important responses and proposals from members of the Caribbean community and the Diaspora about the wisdom of engaging an upwardly mobile and influential market that to this day remains “unrecognized” and “underexploited”.
Former BWIA airline executive, Trinidadian Ian Bertrand, now with El Perial Management Services, shared a concept paper on Diaspora-centered tourism which his company prepared for an Association of Caribbean States meeting in
“Hotels have generally done little to woo the Diaspora visitor,” he noted in the 2002 paper. He continued: “Their price breaks go to the mass-market tour operators. A Caribbean Tourism Organization study seems to indicate that Caribbean hotels earn higher rates from
Former Cabinet Minister Athie Martin from
In spite of the overwhelming evidence, sound proposals and the biblical principle that “as iron sharpens iron, so one man sharpens another,” (Proverbs 27:17), many of our tourism marketers tend to place our eggs in traditional baskets, choosing the Madison Avenue mindset and the accompanying inflated operational costs. This has not proven to be more effective, just more expensive.
Ian Bertrand argues “a major driver to visit are the emotional ties to home, the need to ‘regularly return to roots’ to enjoy, but for a short-while, past lifestyles but on higher incomes, (and) the wish to demonstrate that emigration was the correct decision. Then there are business reasons, key family events, whether joyful or painful, significant cultural events (the various carnivals), showing the children ‘whence they came.’ Once home they are likely to visit places that they ignored while residing in the community thus directly spreading tourism generated income across the country.”
If sufficiently mobilized and armed with updated information, Bertrand posits, the external Diaspora in its day-to-day social interactions can describe in detail the attractions of their home communities or countries to friends, fellow workers, employers and fellow college students. “The members of the Diaspora possess the power of ‘word of mouth communication’ and through social intercourse have the time for detailed marketing in an informal atmosphere without the perception of an aggressive ‘sell’. They can pass on the secrets of a truly great vacation in the community, giving contacts who will welcome visitors as long-standing friends, naming places ‘off the beaten track’ – like a little known beach with great surfing or a small hotel or guest house that treats you ‘like family’ or maybe a little known restaurant that serves excellent local cuisine, but at local prices. In summary, they possess the ability to bring community-centered tourism to the marketplace and wield it as a powerful marketing tool.”
With renewed focus placed on this issue today, Caribbean marketers have an incredible opportunity to change their practices, especially given some of the shock factors – from passports to the
A recent report in the British press in which Barbados’ new Minister of Tourism, Richard Sealy, sounded plans to recruit ex-pats living in the UK to act as ambassadors for the nation is right on track. “We feel very strongly that Barbadians living in the
Such vision is refreshing. Let’s hope that we don’t have to wait another six years for our leaders in both the public and private sectors to be inspired to not just talk, but to act.